Refund policy

Cinturos Return Policy

At Cinturos, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, you may return it under the following conditions:

Eligibility for Returns

  • Returns are accepted within 30 days of the delivery date.

  • Items must be unused, unworn, and in their original packaging.

  • Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

  • Products that show signs of wear, alteration, or damage not caused by Cinturos.

  • Custom, personalized, or final-sale items.

Return Process

  1. Contact our customer support at [info@cinturos.com] to request a return authorization.

  2. Securely repackage the item in its original packaging.

  3. Ship the item to the return address provided by our team.

Refunds

  • Once your return is received and inspected, we will notify you of approval or denial.

  • Approved returns will be refunded to your original payment method within [10–15 business days].

  • Shipping fees are non-refundable, unless the item was defective or incorrect.

Exchanges

  • If you would like to exchange for a different size or style, please indicate this when contacting customer support.

  • Exchanges are subject to product availability.